Terms & Conditions
Booking Terms & Conditions
Please read carefully:
1.1 These Booking Conditions,
together with all other details contained on our website or written material form the basis of your contract with Taş Evi Villa. Please read them carefully. Hereafter, "you" indicates all persons whose names appear on the booking (this includes anyone who is added or substituted at a later date to the booking). "We" and "us" means Taş Evi villa.
We are committed to providing a trouble free holiday.
2.1 YOUR RESERVATION
All holidays and special offers advertised on this website or in writing are subject to availability. We allocate your accommodation to you at the moment your booking is confirmed by us in writing including by email. It is then that a firm contract exists between you and us. You have chosen to book your holiday directly through us so we will confirm your booking on receipt of your deposit.
It is necessary for you to purchase insurance. Please arrange this at the time or soon after paying your deposit. When we are in receipt of your deposit we will send you a confirmation letter setting out exactly what has been booked and the amount of money paid. It is important to pay your deposit in good time to ensure your booking. Please check the details carefully and notify us if there are any errors or if you wish to change anything.
3.1 FIXED PRICE BOOKING
The Turkish currency, the New Lira (YTL), is erratic. Whatever happens to the value of the Pound (GBP) against the Lira the price of your holiday - once confirmed at the time of booking - will not be subject to any currency surcharges. Otherwise, once the price of your the villa with any fees for cahasr hire been confirmed at the time of booking then, subject to the correction of errors, we will only increase the price if additional services or items are requested.
3.2 The Confirmation Form
You should check your confirmation/receipt carefully (including dates and the spelling of names and initials) immediately on receipt as it explains the booking for your party. If there are any inaccuracies you must bring these to our attention as soon as possible or at least within 10 days of the date shown on the forms, otherwise we will assume all the details to be correct. We are usually able to make the necessary changes within this time at no extra cost. However, if there are inaccuracies that have occurred due to information not being provided correctly we may have to make a small charge for additional administration where time to act is shorter than 10 days.
4.1 IF WE CHANGE YOUR HOLIDAY
It is extremely rare that we will have to make any alterations to your holiday but, as we try and plan the arrangements several months in advance, we must reserve the right to make changes or, in unfortunate circumstances, cancel your holiday or correct errors in our literature even after your holiday has been confirmed. Any such changes are often minor. Occasionally, we have to make a "significant change" unless for reasons of "Force Majeure" (see below). When we refer to a "significant change" in these Booking Conditions, we mean one or more of the following changes when made before departure:
change of accommodation
change of accommodation location for the whole or a major part of the time you are away
closure of the advertised swimming pool at your accommodation for an extended period (i.e. more than one week)
All other changes are treated as "minor" changes. If we have to make a significant change or cancel your accommodation, we will inform you as quickly as possible. If there is time to do so before departure, we will offer you one of the following:
accepting the changed arrangements or
purchasing an alternative holiday, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
total cancellation in which case you will receive a full refund of all monies you have paid to us within 7 days.
Note: the above options are not available where any change made is a minor one.
We assume no liability and compensation will not be payable beyond offering the above mentioned choices where we are forced to make a change or changes as a result of unusual and unforeseeable circumstances which are beyond our control, the consequences of which we could not have avoided with appropriate care and diligence, (see "Force majeure"). In all cases, our liability for significant changes is limited to offering you the above options and, where applicable, compensation payments. We cannot pay any expenses, costs or losses incurred by you as a result of any of these exceptional changes.
4.3 Where events may include riots, civil strife, terrorist activity, war or threat of war, industrial disputes, nuclear or natural disaster, epidemics, health risks, fire, technical problems to transport, closure or congestion schedules by scheduled/chartered airlines or airports and any similar events outside our control we may be forced by such "force majeure" to change or terminate the booking either before or during your holiday. It is extremely unlikely that any of the above will occur but if it does we regret we cannot accept liability or pay any compensation where our performance of our contractual obligations is prevented or affected by "force majeure".
" Force majeure" means any event which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid.
5.0 Booking contract
We hereby both agree that disputes, claims or other matters that arise out of or in connection with this contract or your holiday will be dealt with by the Courts of England and Wales under English Law.
5.1 Payment on Booking and Insurance requirement
The person making the booking and who will be referred to as the ‘lead name’ must be over the age of eighteen (18) years at the time of booking. This person becomes responsible for all payments in respect of the booking.
5.2 Time of Booking:
You are requested to book with us at least eight (8) weeks ahead of travel and have your flight booked at the time of booking the accommodation. Flight Details are required on booking. However, should you not have your flights booked and wish to reserve accommodation you do so on the understanding that: 1. You notify us of your flight details as soon as you know them, 2. You confirm the fight details with your carrier and notify us of any changes 24 hours before departure, 3. You may be liable to a cancellation charge. (See below…. this page) If you or any member of your party has any special needs you should notify us at the time of booking. We will do our very best to ensure that the transfers and the accommodation are adequate and suitable for your needs.
5.3 At the time of booking accommodation with us, you must email confirmation and pay an initial non-refundable deposit of 25% of the cost of
your holiday. All bookings are made subject to the terms and conditions detailed herein. Once the deposit is received it constitutes acceptance of our Booking Conditions and a commitment to proceed. We will confirm your booking within five (5) working days. We will cancel your booking if the balance is not received on time and cancellation charges will apply.
These conditions do not include insurance arrangements. You are strongly advised to obtain travel insurance from a reputable company prior to traveling to Turkey. It is a condition of the booking that you are adequately insured on your holiday.
5.5 If you intend to engage in extreme activities or dangerous sports a specific policy the terms of which cover these activities is recommended.
5.6 Paying the Balance:
The balance shown on the confirmation letter is required at least eight weeks before departure, or on booking if less than eight weeks.
5.7 Payments not received by the due date could make you liable to cancellation charges of up to 100% of the holiday price. We reserve the right to treat the booking as cancelled by you at any time up to the date of departure if due payment is not received.
5.8 By arrangement we may not treat the booking as cancelled but we reserve the right to charge a fee for any late payments.
6.0 What happens if you make changes to your holiday……?
If you wish to change your booking or if you wish to amend your booking (including name changes) after we have issued our confirmation letter and we can accept the changes we will do our best to help but we may not be able to provide your requested change and have no obligation in regard to such changes. If we are able to effect changes on your behalf without cost we will do so but where costs are incurred by us we will charge (e.g. we will charge for fax or telephone calls made to effect the changes). Requests for changes must be made or confirmed in writing or by email.
6.1 Due to circumstances outside your control you may not be able to travel. You may transfer your booking to another responsible person provided you give us at least 21 days notice and all other circumstances are unchanged. (We may make an administration fee of £20 per booking). You may wish to change your accommodation whilst in Turkey and this may be possible but will require immediate payment by cash in sterling (GBP). N.B. Any Flight tickets you have purchased are in personal names; You will need to have new tickets issued by your flight agent.
6.2 Forced to cancel?
Verbal cancellations will not be accepted, you must write to us. (A) The letter should be signed by the person who signed/emailed the original Booking Form. (B) A cancellation is not effective until a copy of this letter is received by us. (C) We may have to make charges to cover our estimated loss caused by the cancellation especially if we cannot find another customer to take the accommodation at short notice.
6.3 Period before departure within which written cancellation is received by us Cancellation charge per accommodation booked.
More than 45 days 50% 0f balance of payment will be retained by us.
Less than 45 days 100% of balance of payment will be retained by us.
6.4 Some cancellations are covered by your insurance policy, if this is the case, you should make a claim direct to the insurance company for the recovery of charges.
6.5 You are responsible for any breakages or damage caused to the accommodation during your stay in Kaya Koy, (except by persons unknown to you unconnected with our contract) . It is your responsibility to put right any damage etc. or make full payment to our representative before you depart. In such events, please speak to us first.
6.6 Tas Evi Villa staff may find it necessary to visit the accommodation during your stay to carry out a specific task, for quality control or to effect emergency repairs. Wherever possible you will be notified of this beforehand and a convenient time arranged.
6.7 If you have a complaint about us, you should immediately notify us at Kaya Koy and any third party in question. We are then given the opportunity to put things right immediately. If you remain dissatisfied, please write to us within 28 days of your return from holiday at Tas Evi Villa Kaya Koy, Fethiye, 48300, Turkey, quoting your booking details. Usually, we will not be liable for complaints that were not made to us in Kaya Koy.
7.0 Your Flight Booking
a) You should only book flights with airline tour operators who have ATOL registration and protection.
b) Tas Evi Villa is a family run business and is not large enough to have its own registration. In the unlikely event of insolvency of the airline or charter company, the Civil Aviation Authority (CAA) will ensure that you are not stranded abroad and will arrange to refund any money you have paid to them for an advance booking.
c) For further information, visit the ATOL website at www.atol.org.uk. Always check that the Airline has an ATOL (license) and preferably is also ABTA registered.
These conditions and this website may be updated by future editions and ammendments.
You should know:
8.0 HOLIDAY PRICE
The final price of your holiday includes:
Accommodation and any other services you pre-booked as detailed on our confirmation invoice.
All accommodation service charges. (There are no extra charges for accommodation related provision while you are on holiday e.g. air conditioning, linen, cleaning, water, electricity etc.)
8.1 What's not included:
Transport between Dalaman Airport and your accommodation.
Transport between your home and departure point from the UK or Europe.
Holiday Insurance (which you must have).
Drinks and beverages with meals and refreshments en-route (i.e. while flying or in the airports)
Cost of entry visa if applicable. [at the time of printing £10 per person (incl. Children) for Turkey]
Local charges for any other facilities not specified in your booking confirmation.
Refreshments, food or beverages (except the Welcome Hamper) taken at the villa or apartment.
(1) All prices are for the villa and are based on the advised maximum occupancy of six (6).
(2) Refunds are not available for any services, accommodation or transport booked but not utilised.
(3) On booking you commit yourself to the price as quoted and the payment conditions applicable to your booking and this price is then guaranteed.
8.3 The weather in the Southern part of Turkey is usually quite predicable. We refer you to the world weather sites on the internet (www.bbc.co.uk has a very good world weather page) and in newspapers and holiday guides. We cannot guarantee any specific weather for your booked dates but we can give you a rough guide to the weather expected for the season. In the months between April and October living outside for the majority of your stay is the norm.
8.4 There are a host of activities in the Fethiye, Kaya Koy, Oludeniz area for sporting or other facilities. We are happy to provide recommendations where we can, but point out this is for information purposes only and no indication of value for money or guarantee of prices. We are happy to inform you of any public holidays, religious festivals and other festivals that may affect your stay with us. The Turkish Tourist Office can also provide details and dates of these events.
We ask you not to smoke inside our villa out of respect to following guests.
9.0 ACCOMMODATION INFORMATION
We always refer to holiday duration in terms of 'number of nights' at your holiday accommodation. On the last day of the holiday you may have to vacate the villa by mid-morning, (12 noon check-out; 2.30 pm check-in)
(a) In all accommodation electricity and water supplies sometimes fluctuate or are unavailable due to local problems.
(b) Water supply to the villa in the peak heat of the season can be restricted due to demand so we ask you to be as frugal as possible during these times. The villa manager will let you know of any water supply difficulties and will ensure that supply is maintained by other means.
(c) Water is heated by solar power or electricity and therefore, especially in early or late season, may be limited by sunlight – Air-conditioning can fluctuate together with the power.
Our Villa has terraces and balconies that have tables and chairs enough for your party. Please note that the many steps around the villa and swimming pool which can be dangerous for the yong and the elderly and we cannot take any responsibility for any injury caused.
The villa has private facilities with WCs and showers. Showers are without a shower curtain, the bathroom floor gets wet and slippery and you should be careful especially with children. Turkish water waste and soil pipes are smaller than the UK standard so please put all used toilet tissue, sanitary towels and waste paper in the covered bin provided which will be emptied twice a week or by specific arrangement.
You will find clean bed linen and towels are provided twice a week. Cleaning should not be intrusive so please tell our representative if you would prefer privacy.
9.5 Swimming Pool:
Please refer to the relevant accommodation details for specific information. Occasionally, during early and late season or due to inclement weather, the pool may not be available for use or may not be heated to the usual temperature. Wherever this is known we will always try to advise you beforehand but sometimes we may not always be aware of this before your departure. Children must be supervised at all times.
9.6 Villa Location:
Our villa is situated in a rural setting in a quiet village. There is very little traffic although there is a regular bus (Dolmus) service nearby. (Half hourly in high season and hourly in the off-season) There may be times, during festivals and celebrations at local restaurants or other entertainments in the village when there are considerably more people around than is usual. These gatherings are sometimes disruptive and very occasionally, noisy. You may also experience some animal noise and occasionally noise from farm machinery. The general ambiance is… very quiet.
9.7 Your bedrooms:
Tas Evi Villa has three (3) bedrooms, two of which contain a double bed, one being an antique brass bed. The other bedroom contains two singles which can be moved together to make a double bed.
9.8 Flight Delays:
On occasions flights may be delayed due to circumstances outside Tas Evi Villa or your airline's control. Should your outbound charter/scheduled flight be delayed please ring or SMS +90 536 720 0392 so that we can ensure you are met at the appropriate time at your arrival airport.
10.0 TRAVEL DOCUMENTATION
Your booking confirmation will detail any extra services you have paid for prior to departure. Please take a copy of these documents with you and show them\to our representative soon after arrival. You do not need to take receipts.
11.0 Self-Catering Villa
You have booked a self-catering holiday and there are places to buy fresh food locally. Local restaurants are relatively inexpensive with a good range of menus and will nearly always provide exactly what you request (even if not on the menu).
Cooking facilities are modern and the standard of equipment is high and more than adequate for most cooking needs and include a combination grill/microwave oven, hob, conventional oven, dishwasher, large fridge and freezer, dishwasher and washing machine (in the utility room).
11.1 Insects and Building Work
Kaya Koy is a warm rural area and as such insects and other small creatures are a natural feature. This is not necessarily an indication of poor standards. We do not know of any dangerous creatures but some types of scorpions do exist locally though there are no reports of fatal exposure. Some preventative measures are taken but you will inevitably experience contact with mosquitoes, moths and other insects. You should come prepared with repellents and any lotions or creams that you are comfortable using.
12.2 Most heavy building (construction) is prohibited in the holiday (summer) season, especially in Kaya Koy where there are local restrictions. However, we cannot be held responsible for any building or road works carried out at any time. We always endeavour, where possible, to advise you should we become aware of any anticipated works, although these can occur at any time without prior notice.
11.3 Special Needs
We cannot guarantee the suitability of particular areas of the villa for disabled/elderly/pregnant guests, families or those with any other special needs.
12.0 Note on Visas for Turkey
(1) British citizens (over 16) require a full 10 year passport with at least 3 months validity.
(2) All children under the age of 16, including newborn infants, now require their own passport (unless included on a parent's passport).
(3) Passport name must match that on your ticket, including any name changes by marriage. Passports take approximately 4 weeks to obtain by post, though this can be (longer at peak times).
(4) There is a £10 Sterling visa charge on arrival at any point of entry to Turkey for each British passport holder entering Turkey including infants. We have found a single £10 note with each passport avoids difficulty at the immigration desk. If you are not a British passport holder please check with the Turkish Embassy, Tourist Office or Consulate for Visa charges.
(5) You do not need to and cannot apply for a visa in advance of travel. The visa lasts three months from the first date of entry. Scottish and Irish currency is not accepted for visas. However, if you are traveling on an Irish passport Euros are accepted. (please consult the Consulate for Euro rates) The Turkish Consulate: Visa enquiries on 09068 347348 (premium rate number) and general enquiries on 020 7589 0949. In 2004 the authorities started to relax the administration and at some airports now accept credit cards. We suggest for the 2006 season you take our advice to use a £10 note each.
There are currently no vaccination requirements for entry to Turkey, but if you have any concerns consult your doctor prior to departure. Health facilities, hygiene and disease risks vary considerably and you should be as prepared as you can for holiday upsets. The Department of Health issue a free leaflet, Travellers Guide to Health, which is available from ABTA Travel Agents, local doctors or by calling 0800 555 777 (free call).
12.2 Political considerations
Kaya Koy and Mugla (the province/county) is not a politically sensitive area being of little tactical or strategic value for most military needs, nor are there important resources of note. It is mainly an historically rich rural and holiday area of relatively low population density. However, following acts of terrorism or incidents of natural disaster, warnings regarding tourist visits to Turkey (in general) are posted. Media reports sometimes induce fears unrepresentative of the reality of a true situation. The Foreign and Commonwealth Office is responsible for advising UK travellers of any important information regarding travel to Turkey and may have issued information about Turkey. Check this information on (Ceefax BBC2 page 470) or http://www.fco.gov.uk Alternatively, ABTA Information Department on 0901 201 5050 (call charge 50p/minute).
13.0 Money matters
Local currency is the New Turkish Lira (YTL). Visa and MasterCard a well as Maestro (Switch) are accepted almost everywhere (Main shops only…. local currency required in Kaya Koy) in main towns such as Fethiye, Marmaris, Gocek, Antalya etc. Most towns now have automatic cash dispensers (ATMs) and can be used easily choosing the English option on the home screen so it is a good idea to know your PIN number/s. Many establishments including jewellery shops now offer exchange facilities. The rate of exchange and any commission charged can vary considerably so check carefully before handing over your cash. Use only English bank notes for cash exchanges. Eating out is still relatively inexpensive. An average evening meal in Kaya Koy costs less than £10 per person at 2006 prices.
Most of our staff are trusted friends, have good local knowledge and can give advice on things to do and see. Just ask and they will do all they can to assist you to have a wonderful time in Turkey. They will not ‘crowd you’ or even bother you without reason but will generally be around if you need them or just want to check something out. We have placed names of the staff at the accommodation so please feel free to make long-term friends of them all. If for any reason you are unable to make contact when you need to, then please call the number shown in the welcome book. This number and others are provided with your accommodation guide book.
16.0 Data Protection Act 1988
We guarantee that we will not pass on your personal details to any third party, except in an emergency. You will receive no junk mail from us or anyone connected with Tas Evi Villa. We are committed to your privacy and actively campaign against infringements of the Data